Policies & Terms
The policies below govern your use of rlzeider.com and any purchases made through our store. If you have questions, contact us at Info@rlzeider.com or (805) 603-2996.
Shipping Policy
Order Processing
In-stock items ship within 1–3 business days of payment clearance. Made-to-order and custom-engraved products enter our production queue on receipt of payment and typically ship in 2–4 weeks; complex or large-quantity custom orders may take longer. You will receive a confirmation email with tracking once your order ships.
Shipping Methods & Rates
We ship via UPS and USPS from our Camarillo, CA facility. Shipping rates are calculated at checkout based on package weight, dimensions, and destination. Standard ground shipping is the default; expedited options (2-Day, Next-Day) are available at an additional cost and selectable at checkout.
Domestic Shipping
We ship to all 50 United States. Orders to Alaska, Hawaii, and U.S. territories may incur additional transit time and surcharges. We do not currently ship internationally through the online store; international RFQ inquiries can be directed to Info@rlzeider.com.
Order Tracking
A tracking number is emailed to the address provided at checkout as soon as your order leaves our facility. If you do not receive tracking within the expected processing window, contact us at (805) 603-2996 or Info@rlzeider.com.
Shipping Address Accuracy
Please verify your shipping address before completing checkout. R.L. Zeider is not responsible for delays or loss caused by an incorrect or incomplete address. If a package is returned to us due to an address error, additional shipping charges may apply to re-ship the order.
Damage or Loss in Transit
Inspect your package upon arrival. If your order arrives damaged, contact us within 48 hours with photos of the damaged item and packaging. We will work with the carrier to file a claim and arrange a replacement or refund. Retain all original packaging until the claim is resolved.
Return & Refund Policy
Standard Products
Unopened, unused standard products may be returned within 30 days of delivery for a full refund of the product price (shipping is non-refundable). Items must be in original condition and packaging. To initiate a return, contact us at Info@rlzeider.com with your order number and reason for return. We will provide a return authorization and instructions.
Custom & Engraved Products
Custom-engraved and made-to-order products are non-returnable and non-refundable except in cases of manufacturing defect or an error on our part. Because each custom item is produced to your specifications, we cannot accept returns for buyer-provided incorrect text, artwork, or configuration choices.
Defective or Incorrect Items
If you receive a defective product or an item that does not match your order, contact us within 14 days of delivery at Info@rlzeider.com with photos and your order number. We will arrange a replacement or full refund, including return shipping, at no cost to you.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days of our receiving the returned item. Refund timing depends on your bank or card issuer and is outside our control.
Return Shipping
Buyers are responsible for return shipping costs on standard (non-defective) returns. We recommend using a trackable shipping service, as we cannot issue refunds for returns we do not receive.
Custom Order Cancellations
Custom orders may be cancelled before production begins. Once a custom order enters production, it cannot be cancelled or refunded. Contact us as soon as possible if you need to cancel a custom order.
Privacy Policy
Information We Collect
We collect information you provide directly: your name, email, phone number, company, shipping address, and any details you submit through our Request for Quote, contact, or checkout forms. We also collect uploaded files such as drawings and CAD models when you submit an RFQ. Automatically collected data includes IP address, browser type, and pages visited, gathered via standard cookies and analytics.
How We Use Your Information
We use your information to process orders, prepare quotes, respond to inquiries, communicate about your projects, and fulfill purchased products. We may use your email to send order confirmations, shipping updates, and occasional company updates. We do not sell or rent your personal information to third parties.
File & Drawing Confidentiality
Drawings, CAD files, and artwork you submit with an RFQ or custom order are treated as confidential. They are stored in private, access-controlled storage and are viewable only by authorized R.L. Zeider personnel. We do not share your technical files with outside parties. Non-Disclosure Agreements are available upon request.
Cookies & Analytics
We use cookies to maintain your shopping cart and session, and analytics tools to understand site usage. You can disable cookies in your browser, though some site features (such as the cart) may not function properly without them.
Data Security
We employ reasonable administrative, technical, and physical safeguards to protect your information. Payment information is processed by our payment provider (Base44 Payments / Wix) and is not stored on our servers. No method of transmission over the internet is completely secure, but we strive to protect your data.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting Info@rlzeider.com. You may unsubscribe from marketing emails at any time using the link in each email.
Children’s Privacy
Our services are intended for business and adult customers. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will delete it.
Policy Updates
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance of the revised policy.
Terms & Conditions
Acceptance of Terms
By accessing and using rlzeider.com, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the site or place orders.
Products & Pricing
All products are subject to availability. Prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to limit quantities or refuse any order. Custom product pricing is confirmed at checkout based on your approved configuration; the price shown at checkout is the final price charged.
Orders & Payment
Orders are accepted upon payment authorization. We reserve the right to cancel any order before shipment; in such cases, you will receive a full refund. Payment is processed securely through Base44 Payments (Wix). Custom orders enter production only after payment is confirmed.
Custom Product Configuration
For custom-engraved products, you are responsible for the accuracy of all text, artwork, and configuration choices submitted. Production is based on the approved configuration snapshot captured at checkout. R.L. Zeider is not liable for errors resulting from customer-supplied content, spelling, or artwork.
Intellectual Property
All site content—including text, graphics, logos, product designs, and imagery—is the property of R.L. Zeider Inc. and may not be reproduced without written permission. Customer-supplied artwork remains the property of the customer; by submitting artwork you warrant that you have the right to use and reproduce it.
Quote Requests (RFQ)
Quotes submitted through our RFQ form are estimates based on the information and files provided. Final pricing is confirmed in a formal quotation. Quotes are valid for 30 days unless otherwise stated. Submission of an RFQ does not constitute a binding order.
Limitation of Liability
R.L. Zeider Inc. is not liable for indirect, incidental, or consequential damages arising from the use of our products or site. Our total liability for any order is limited to the amount paid for that order. This does not affect any statutory rights you may have.
Warranty
We warrant that products will conform to agreed specifications. Warranty claims must be made within 30 days of delivery. This warranty does not cover damage from misuse, modification, or normal wear. Custom products are warranted only against manufacturing defects.
Governing Law
These terms are governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts located in Ventura County, California.
Contact
For questions about these Terms & Conditions, contact us at Info@rlzeider.com or (805) 603-2996. R.L. Zeider Inc., 511 Dawson Dr. Unit D, Camarillo, CA 93012.
Questions about these policies? Email us or call (805) 603-2996.